LEGAL REFERENCE

Your Privacy Matters to Us

We've built merdekawin around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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merdekawin Your Privacy Matters to Us

How We Handle Your Information

When you join merdekawin, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep your account secure. We use encryption and industry-standard protocols to protect your data. Your personal details are never sold to third parties. We comply with Indonesian data protection standards and only share information where local law permits or when required

by supported regions' regulatory bodies. Your payment history and gaming activity remain confidential and accessible only to you and our compliance team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any...
Account Settings Review and update your personal information, communication preferences...
Data Requests Request a copy of your personal data or...
WHY THIS PLATFORM

Why Your Data Is Safe With Us

Encryption Standard

All transactions and personal data are encrypted using industry-leading SSL protocols, ensuring your DANA, OVO, GoPay and QRIS payments stay protected.

Regular Audits

We conduct independent security audits to verify our systems meet international data protection standards and Indonesia's regulatory requirements.

Limited Access

Only authorized merdekawin staff with a legitimate business need can access your account details, payment history or personal information.

Compliance Team

Our dedicated compliance officers monitor data handling practices and ensure we follow all applicable privacy laws in supported regions.

No Third-Party Sales

We never sell your personal data, gaming preferences or payment information to advertisers, brokers or external marketing companies.

Transparent Updates

When we update this privacy policy, we notify you in advance and explain what's changed so you stay informed about your data.

Our Privacy Commitment Across merdekawin

Live Casino Tables
Your session data and betting history are encrypted and stored securely, never shared with game providers or external platforms.
Slot Lobbies
We track your play history for your account only; slot game providers see no personal details beyond anonymized gameplay metrics.
Sportsbook Markets
Your betting slips, odds selections and account balance remain private; we don't sell your sports preferences to third parties.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are handled through secure payment gateways; we store only transaction IDs, never full payment credentials.
Account Verification
Identity verification data is kept in a separate, encrypted vault and deleted after regulatory retention periods expire.
Communication
We only email or message you about account activity, promotions you've opted into, and security alerts—never unsolicited marketing.
Cookies & Tracking
We use cookies to remember your login and improve your experience; you can disable non-essential cookies in your browser settings anytime.

What This Privacy Policy Covers

Account Registration

We collect your name, email, phone number and identity details to verify your age and prevent fraud when you open your merdekawin account.

Payment & Deposits

Your DANA, OVO, GoPay and QRIS transactions are processed securely; we keep transaction records for your account history and regulatory compliance.

Gaming Activity

We log your live casino sessions, slot plays and sportsbook bets to calculate winnings, track your account balance and detect unusual activity.

Device & Location

We record your device type, IP address and approximate location to prevent unauthorized access and comply with regional gaming regulations.

Customer Support

When you contact our team, we keep records of your messages and account interactions to resolve issues and improve our service quality.

Legal & Compliance

We retain your data as required by Indonesian law and supported regions' regulations; you can request deletion after retention periods end.

Privacy Policy Questions Answered

We retain your account information for as long as your account is active. After closure, we keep records for the period required by Indonesian law and supported regions' regulations, then securely delete them.

Yes. Log into your merdekawin account and visit your privacy settings to view your personal details, payment history and gaming activity. You can also request a full data export by contacting [email protected].

No. Game providers like Evolution, Pragmatic and PG Soft see only anonymized gameplay data. Your name, email, payment details and account balance stay private within merdekawin's systems.

Absolutely. All payment transactions are encrypted using SSL protocols and processed through secure gateways. We never store your full payment credentials—only transaction IDs for your records.

Your account data is deactivated immediately. We retain transaction records as required by law, but your personal details are removed from active systems within 30 days of deletion.

We use encryption, two-factor authentication options and monitor for suspicious login attempts. Your IP address and device are logged; unusual activity triggers security alerts sent to your registered email.

Yes, we may update this policy to reflect changes in our practices or Indonesian regulations. We'll notify you of material changes via email and give you time to review before they take effect.